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News, Insights, editorial and comments on hot topics relating to Business Relationship Management.

What Elements of Digital Would Best Realise the Company Vision?

Portfolio Management

Baxter Thompson Ltd, Ausrine Zygaityte
September 2019

Consider this: Have you ever witnessed a mad rush at the start of the financial planning season to allocate budget for next year's projects? And despite this, you still end up seeing leftover CAPEX simply because of a lack of approved business initiatives to spend it on? Such shortsighted pipeline inefficiencies substantially limit the value our organizations can offer. Instead, multi-year Portfolio Management should be implemented, not just to maximise return on investment but to also realise the strategic intent…

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What Does the Customer Want and How Does Digital Help?

Value Management

Baxter Thompson Ltd, Ausrine Zygaityte
September 2019

Answers to this question can be expressed as customer values and outcomes. Value Management is the “shepherd” which keeps activity and focus on those outcomes. This doesn't just mean operations and project activities but also continuously improving the way we work as we go, adopting lessons learnt. By taking our customers' values into account, we can improve where we put our focus and how we allocate our resources to bridge the gap between expectations and outcomes. Essentially, we can direct…

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Getting your point across on your plans for digital

Relationship Management

Baxter Thompson Ltd, Ausrine Zygaityte
August 2019

The ways in which we treat other people and engage them in the conversation will ultimately have a high impact on the answer. How often have you heard an office conversation in which there is a complete disconnect between those involved? It's not at all uncommon; a lack of trust and alignment has been shown to be a root cause of workplace friction. That's why it's so fundamentally vital for us to manage expectations in a consistent way - not…

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Gavin Berman reflecting on  June SITP Forum

Influence and Collaboration track

Parliamentary Digital Service, Gavin Berman
June 2019

At the SITP Forum in June, I had the pleasure of hosting The Influence and Collaboration track. My guests were Robina Chatham, who spoke about how to become personally powerful, followed by Judy Rees and Steve McCann explaining how we could improve the experience of online meetings. How to become personally powerful The concept of personal power can be quite difficult to comprehend – how is it achieved? What does it look like? Robina presented the pyramid model, which shared…

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The Key Take-aways from the SITP Forum June

James O'Driscoll

Gilbert Scott Associates, James O'Driscoll
June 2019

On Thursday 27th of June the eighth Strategic IT Partner forum took place at the impressive Great Hall within King's College in central London. This was our biggest event yet and offered those in the IT Partnering community an opportunity to network and attend various talks, including: Paul Bratcher (Former CMO and CDO at Rexel UK) - In Pursuit of Strategy Meghana Garg (Associate Director - IT Product Manager at JLL) – Digital, The Need of Today Dafydd Moore (Global…

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Strategic Thinking

My Perspectives on the afternoon track at the June SITP Forum.

Warburtons, Paul Kirkham
June 2019

Following an insightful morning at the Strategic IT Partner forum, and an excellent lunch in the superb surrounding of Kings College; We kicked off the afternoon in the Strategic Thinking track with Thierry Ackermann looking at the Business Model Canvas. In a well-attended session, Thierry delivered an entertaining and informative view on this concept. Thierry built on the session he delivered at last year's Partner forum, taking us into more detail and using easily relatable examples to bring the concept…

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What Technologies Differentiate An Agile Organisation From One That Isn’t?

Baxter Thompson Ltd, Jon Baxter
April 2019

In our previous post, we went into depth about the conceptual backbone of Agile. In short, it’s a progressive mindset predicated on empowered roles and fluid plans set to a regular “heartbeat” with the goal of delivering a product more focused on customer needs. Within this Agile umbrella, we further dived into some of the main principles and philosophies that make it tick. This includes the 12 Principles of the Agile Manifesto, as well as key methodologies such as Scrum,…

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The Three Change Agents That Drive Digital Transformation Success.

Baxter Thompson Ltd, Jon Baxter
April 2019

No matter what your company goals are, organisational transformation is a tricky proposition that requires a heavily nuanced strategy. And yet, current processes are often ineffective and outdated, taking shortcuts and failing to realize the bigger picture. Teams decide to focus heavily on the changes needed, so they bring in external consultants to get desired results. Once these interims finish their tasks and depart, however, they take all their contextual knowledge and vital relationships with them. The organisation is then…

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The Digital Engine

Baxter Thompson Ltd, Jon Baxter
April 2019

What is Digital? Everybody has a different answer. The point is it’s evolving and the phenomenon has not yet reached a sufficient level of maturity where there is a broad consensus. However, we are making progress. There are methods, technologies, impacts on society, business models - all of which could have the term “digital” superimposed on it. But what makes a digital organisation fundamentally different from a non-digital organisation, one that has a catalyst for growth, scale and competitive advantage…

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The Nine Principles of Digital Transformation Success

Baxter Thompson Ltd, Jon Baxter
March 2019

While the rise of Digital has drastically changed our lives this past decade, many organisations still find themselves struggling with ERP upgrades and legacy software. This unfortunate disconnect between consumer experiences and enterprise operations begs some questions: What if we could quickly develop effective technological solutions across all teams? And how would we go about doing so? I suggest that corporate Digital Transformation is akin to change an aeroplane's engines mid-flight; it requires carefully developing a strategy and assets for…

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Relationship Maturity Model Case Study

British Council at the SITP Forum on the 22nd November

Gilbert Scott Associates, James O'Driscoll
January 2019

Deborah Meredith and Richard Coldwell presented their experiences of developing the BRM maturity model, to help in establish the IT business partnering team at the British Council. The second half of the session split was into two groups to discuss where participants saw themselves on the maturity scale. The aim of the interactive discussion was to link up and share insights between those who have made it to performing at a strategic level and those looking to move upwards. Highlights…

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The Role of Strategic IT Partner in Digital Transformation

Key Takeaways - 22nd November SITP Forum

Gilbert Scott Associates, James O'Driscoll
January 2019

The Role of Strategic IT Partner in Digital Transformation On Thursday 22nd of November 2018 the seventh Strategic IT Partner forum (previously known as the IT BRM/IT BP forum) took place near Heathrow. In my opinion the content of the day was our best yet and offered those in the IT Partnering community an opportunity to network and attend various talks, including: Liam Hogan - The role of Strategic IT Partners in Digital Transformation Ian Golding - A CIO's Perspective…

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Report The Right Metrics

Part 3: The Town Crier Syndrome

Baxter Thompson Ltd, Jon Baxter
January 2019

This article is the third in a series of five about finding time to become more strategic (see part 1). This is one of the key challenges faced by anybody who has a partnering role on behalf of technology support functions in a company. Here we discuss a common symptom - "the Town Crier" syndrome, how we can become more than relayers of information; and how we can consequently improve our tenure in role by avoiding this syndrome. A long…

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Improve Your Personal Impact And Influence

Part 2 - The "White Glove" Syndrome

Baxter Thompson Ltd, Jon Baxter
December 2018

Improve Your Personal Impact And Influence Part 2 - The "White Glove" Syndrome This article is the second in a series of five about finding time to become more strategic (see part 1). This is one of the key challenges faced by anybody who has a partnering role on behalf of technology support functions in a company. Here we discuss a common symptom - "the white glove" syndrome, how we can improve our personal impact and influence; and how we…

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Creating Time To Become More Strategic

Part 1: YOU are the crucible of Organisational Change.

Baxter Thompson Ltd, Jon Baxter
October 2018

Creating Time To Become More Strategic Part 1: YOU are the crucible of Organisational Change. The Goal When I talk with peers and customers, the goal of becoming a Strategic IT Partner comes across as being self evident: Thinking about the long-term future of how the business grows and how technology helps; and having those discussions earlier and with more senior people. The challenge they pose to me, is how? This is an introduction blog post in a series of…

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.....A Peak Preview Of Our Relationship Management Workshop.....

Our Beliefs, Principles and Guidelines

Baxter Thompson Ltd, Jon Baxter
September 2018

.....A Peak Preview Of Our Relationship Management Workshop..... .....We've been curating some great insight into how we can get a seat at the Decision Maker's table.... The way things get done in an organisation is through relationships. Success in Relationship Management is about building trust and managing expectations consistently To be credible, your words and behaviours need to be consistent; you need to be an expert in an activity that is valuable to your organisation. To become influential, practice different…

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MISSION IMPOSSIBLE?

Instigating A Business Partner Function

Skanska UK Plc, Tony Michaels
August 2018

Many central departments have recognised that the interaction between the IT function and the rest of the organisation are not as good as they could be. Indeed quite often we exacerbate this division with ‘us’ and ‘them’ type references. I have heard many times people bemoaning of the other ‘they just don’t understand us’ and ‘they are asking the wrong question’. So… (drum roll)….. Introducing the IT Business Partner.... (cymbals clash) ….That’s the answer, because with one role sitting in…

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Beyond Service Partner

A review of the afternoon's discussions in one track at the June IT BP Forum

Parliamentary Digital Service, Gavin Berman
August 2018

The Beyond Service Partner track contained two sessions facilitated by myself, Gavin Berman, with a workshop by Mark Smalley, all helped by Theresa Jacobs. In the first session I began by setting the context in which the Parliamentary Digital Service operates, providing the digital tools for two separate albeit very similar organisations – The House of Commons and The House of Lords – and the Politicians they serve in the UK Parliament. Since the introduction of the Business Partner function…

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The Challenge of Delivering Value

Our Survey Results

O2 (Telefónica UK), Sarah Fogg
August 2018

At the Baxter Thompson Associates (BTA) IT Business Partner Forum in June, we looked at the challenge of Value Management. Previous survey respondents had said that this was the third most challenging aspect of their role. To investigate this further a new survey was issued following the DAMAC framework for Value Management created by BTA. What is Value Management? Value Management is a set of management techniques to ensure that customers’ expectations and needs are met through supporting activities, products…

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June 2018 IT BP Forum - From False Demand to Outcome Focus

Key Observations - Getting Started Track

Warburtons, Paul Kirkham
July 2018

Getting Started Track From False Demand To Outcome Focus It was great to gather together with over 70 like-minded people at the excellent NFU Mutual facility in Stratford for the summer IT BP Forum. The sun shone on what turned out to be an enjoyable and productive day. The ‘Getting Started’ track kicked off after lunch with a presentation from Luke Radford on how he’s put together a team that have built business partnerships within the Department for Transport. Luke…

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