Getting your point across on your plans for digital

Relationship Management

Baxter Thompson Ltd, Ausrine Zygaityte

The ways in which we treat other people and engage them in the conversation will ultimately have a high impact on the answer. How often have you heard an office conversation in which there is a complete disconnect between those involved? It's not at all uncommon; a lack of trust and alignment has been shown to be a root cause of workplace friction.

That's why it's so fundamentally vital for us to manage expectations in a consistent way - not just on what is delivered, but on how we deal with people through its delivery. Building influence and trust amongst people who think differently and hold diverging values requires a significant amount of skill. When done correctly, Relationship Management allows people to  engage and collaborate on what is important for the organisation – the customer - and provides the foundations for the subsequent management capabilities.

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Find out about the other four competencies that enable a successful digital transformation.

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