Our Blog
News, Insights, editorial and comments on hot topics relating to Strategic Partnerships
The Challenge of Delivering Value
Our Survey Results
O2 (Telefónica UK), Sarah Fogg
At the Baxter Thompson Associates (BTA) IT Business Partner Forum in June, we looked at the challenge of Value Management. Previous survey respondents had said that this was the third most challenging aspect of their role. To investigate this further a new survey was issued following the DAMAC framework for Value Management created by BTA. What is Value Management? Value Management is a set of management techniques to ensure that customers’ expectations and needs are met through supporting activities, products…
