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Course Confirmation Policy

  • Places confirmed upon payment in full.
  • Payment is due immediately on-line or upon receipt of invoice.
  • A Sales Order will be emailed once checkout has occured.

Online Course Refund Policy

  • You can request a full refund up to 10 days after paying for access to a course provided you have not yet accessed the materials. Any request for refunds after ten days following purchase, or once you have accessed the materials, if approved, will receive a credit note which can be used towards a future Baxter Thompson Associates online course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted if you have accessed less than 25% of the course. Credit notes expire after 12 months.
  • For a full list of our terms and conditions, please click here.

Public Workshop Refund Policy

  • Should you wish to cancel, we will charge you:
  • Up to 4 weeks before the course start date: £50 cancellation fee.
  • Between 4 weeks and 2 weeks before the course start date: 50% of the course fee.
  • Less than 2 weeks before the course start date: 100% of the course fee.
  • For a full list of our terms and conditions, please click here.

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  • On-line payments in £ Sterling.
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  • Customer Information

  • Baxter Thompson Associates is a trading name of Baxter Thompson Ltd, Registered in the UK. Company number 07065708. VAT Registered.
  • For further assistance click here