Avoid "Man in the Middle"
Implementing a BRM Competency is susceptible to various risks. Often, the role of BRM is poorly defined and/or does not have the strategic mandate. Moreover, sometimes the remit only extends as far as the customer request allows; bringing it into conflict with a divergent IT approach. As a consequence, the role can quickly become a "man in the middle" situation that causes stress and additional bureaucracy without adding any value.
A Full Understanding of The Situation
Correct diagnosis of problems which need solving are essential before any solutions are considered. A full understanding of the company's needs, existing capabilities and future of the business direction are required. This is done in order to assess the value that BRM can bring to an organisation. The indicated analysis is embodied into the Diagnostic and framework we call "Reconnaissance for IT".
A Unique Integrated Solution
Compared to other consulting organisations, we do not simply supply you with a report. Instead, as part of a series of interventions in deployment, we provide our expertise to partner in implementations and administer the training and recruitment necessary. Doing a diagnostic on BRM, before providing any training and recruitment solution, places Baxter Thompson Associates ahead of all other generic recruiter and training providers. Our strategic focus is BRM which ensures our proficiency and know-how..
Acheive Strategic IT Partner Status
Given the risks of deployment, as well as the reputation and investments at stake, allows the following: One, conduct an upfront diagnostic which validates the assumptions; second, set expectations with major stakeholders. It also de-risks future deployment quite significantly. In short, it sets up the BRM's role for success equaling Strategic IT Partner.
We Have Done it Before
Baxter Thompson has been providing the insight for numerous companies for years. We know the common pitfalls and the skills required to fulfill the strategic mandate. Consequently, we know how to blend in the competency into the existing organisation's structure for the minimum amount of disruption.
INITIAL CONSULTATION & PROPOSAL
We first propose a free, face-to-face meeting to better understand your requirements and to formulate an initial Project Brief. We aim to create clarity by asking the right questions [see below]. Please Contact Us Now if you'd like to arrange an initial consultation.
DEFINING THE BRM ROLE Learn more about IT Business Relationships and what it could mean for your business.
YOUR JOURNEY Find out where you are on the BRM Journey.
DIAGNOSTIC & RECOMMENDATIONS
The next step is an assessment of capability, senior manager interviews, best practice review, gap analysis and agreement on the best approach suited to adding value. This can be provided on a fixed price contract and the cost will depend on the size and complexity of the project.
Reconnaissance for IT is the unique framework we use to enable our diagnostic process; identifying best blend of the hard and soft skills needed for each specific client's situation.
Change Management through the provision of some or all of the following:
INTERIM BRM and defining the strategy.
RECRUITING A BRM and delivering the programme benefits.
We've mapped out the different milestones on the road to BRM implementation see BRM Roadmap.
Where Reconnaissance for IT fits into your BRM journey
Face-to-face meetings to better understand your requirements and where you are on the 'BRM Journey'.
RECONNAISSANCE FOR IT
Diagnostic & Recommendations phase, identify the best blend of the hard and soft skills to apply to the client situation.
Phased Delivery Programme through provision of resources; training and coaching to deliver a tailored blend of the hard and soft skills needed.
Increase the Possibility of Success With
Reconnaissance for IT
By following our Reconnaissance for IT framework, we can help you reduce the risks and lower the costs that are traditionally associated with investment in both information systems and staff. This is done by specifically identifying strengths and weaknesses within your IT function and your organisation as a whole. Executing this can significantly improve strategic alignment and enhance communication between different business functions.
By performing the Reconnaissance for IT diagnostic first, it greatly increases the success of enabling the BRM competency in the organisation. Given a multitude of factors, the role of BRM is subject to a huge amount of threats and opportunities. Assessing these upfront, identifies a much more nuanced approach to deployment and the type of solution required.
PHASE 1: INITIAL CONSULTATION
To help formulate an initial project brief, Baxter Thompson Associates aim to better understand your requirements by asking the right questions.
Participate in the first UK-wide IT Business Partner Survey. Recieve a benchmarking report. Eligible entries for a prize draw of 1st prize £200. Terms and conditions apply.
These questions and a face to face meeting will help us to assess how to deploy the diagnostic in your organisation. This will ensure you obtain increased competitive advantages and value from your IT function.
PHASE 2: DIAGNOSTIC AND RECOMMENDATIONS
Following the framework, a consultant reviews the main dimensions through a series of workshops, 1:1 interviews and providing a series of self assessments:
- Assessments are based on quick questionnaires.
- Interviews follow a standard format to allow consistency.
- The results are collated into a standard reporting template.
- The data and analysis allows comparison over a period of time to monitor improvement and benchmark against other organisations.
- Workshops gather sufficient information to enable an informed insight - not to "boil the ocean".
- Interviews with business partners and other CXO's start the strategic conversation.
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Example Analysis -
The above spider chart is an example of how our analysis identifies where various capabilities – and different levels of ability – exist across an organisation. It shows the gap that is necessary to be filled to support and deliver a business relationship management capability.
Any strengths and weaknesses in capability become obvious when the business and candidate profiles are matched against each other (as above). These gaps can be filled by improving the organisation of the IT service itself, or these strengths can be nurtured by training and coaching the Business Relationship Manager role. Reconnaissance for IT can help inform these profiles and Baxter Thompson Associates use the results to make recommendations for a phased delivery programme.
The analysis and recommendations will provide scenarios that help decide what long term roadmap is best suited to your organisation to ensure you get increased competitive advantage and increased value from your IT function.
Find out more about Reconnaisance for IT Framework
PHASE 3: CHANGE MANAGEMENT
Here is where one of our associates can act as your Interim Business Relationship Manager. This would aim to improve the level of partner relationship maturity in your organisation and to begin delivering the expected outcomes. Read more in Interim BRM.
When a suitable candidate is not already working for your organisation, we can help recruit a BRM externally. We know from experience that many recruitment agencies do not understand the role of a 'business relationship manager'. By understanding the competencies required, the personal attributes and the relationship skills that are essential for the BRM role, we aim to save your organisation time and money. Learn how we do this in Recruiting a BRM.
EXAMPLE ENABLEMENT PROGRAMME
Establish the governance between IT and the business partners to enable efficient decision making
Continue detailed analysis of projects and / or programme. Agree proposed plans, resourcing and priorities
EXAMPLE BUSINESS AS USUAL
Types of Intervention
1. ONE-TO-ONE COACHING
2. GROUP WORKSHOPS
3. BUSINESS PARTNER MEETINGS
4. TRAINING CLASSES
By implementing the people, process and tools of the BRM capability.
Training, recruiting and coaching the hard and soft skills.