"The course was excellent in many ways. It has not only provided lots of practical examples, but offered techniques and tools to obtain most value from managing the relationships between IT and the Business units. I would recommend it thoroughly. I thought I knew it all, but came out full of new ideas how to do my job even better."Beata Green, Strategic Director at HeadChannel
The Business Relationship Management Professional (BRMP®) training and certification programme is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.
BRMP® training is available as online or onsite class for individuals or corporate clients. The BRMP® certification exam is always included with the training and does not have additional costs for the student. The class is a three day course with the exam taken online upto a month after the course date.
It is offered in two formats "1W" - three days consecutively in the same week, or "3F" - every Friday for three weeks where there is sufficient demand (please enquire).
The exam format is closed book, 50 multiple choice questions limited to a 40 minute duration.
BRMP® Course Outline
- Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.
- Be able to explain the goals and objectives of the BRM role.
- the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
- Understand the drivers of relationship maturity and be able to differentiate between tactical and strategic BRM roles and how these relate to order taker, trusted consultant and strategic business partner.
- Be able to explain common BRM reporting and organising structures.
- Understand “Demand Shaping” as a means to increase value realisation from provider investments, services and assets.
- Be able to use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
- Understand how and where to engage in your business partner’s decision cycle.
- Co-develop, with your business partner, a Relationship Strategy-on-a-Page as a mutual Relationship Contract.
- Understand the concepts of “Value Leakage” and the BRMs role in minimising this.
- Understand the concepts of Capability Roadmaps and how these are derived from business strategy.
- Understand the concepts of Value Management and how these link business strategy, provider strategy, portfolio and the business case to shape priorities, communicate and drive business value.
- Be able to use Business Outcomes to clarify strategic initiatives, manage scope and determine value metrics.
- Understand how Portfolio Management is the central mechanism for a Value Management Process.
- Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimising existing investments and retiring old investments.
- Understand the relationships between Project, Programme and Portfolio Management and how these work together to optimise business value.
- Be familiar with two common Portfolio Classification schemes and how they are applied to achieve a Portfolio Balancing.
- Understand how governance processes and structures are used in support of Portfolio Management.
Business Transition Management
- Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability Model.
- Understand how to create urgency for stakeholders.
- Understand the key roles to be orchestrated for successful business transition.
- Understand key change leadership concepts.
- Understand the importance of clarifying the change details and typical methods for achieving clarity.
- Understand how the Cliff Analogy illustrates all key factors in managing a transition.
- Understand the value-centric definition of a service.
- Understand the important distinctions between Products and Services and the implications for the BRM.
- Understand the different aspects of service value and how service provider constraints impact the role of the BRM.
- Understand the components of ‘powerful communications’.
- Understand how to influence those over whom they do not have direct control.
- Be able to express themselves through a unique value proposition.
BRMP® Learning Objectives
Holders of the BRMI Business Relationship Management Professional (BRMP ®) credentials will be able to demonstrate their understanding of:
- The characteristics of the BRM role.
- What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
- The use of Portfolio Management disciplines and techniques to maximise realised business value.
- Business Transition Management and the conditions for successful change programs to minimise value leakage.
- The BRM role in Service Management and alignment of services and service levels with business needs.
- The principles of effective and persuasive communication.
Classroom BRMP Course Agenda
|Day 1||0 - Course Introduction||9:00a - 9:30a|
|||1 – BRM Overview||9:30a - 1:00p|
|||2 – Strategic Partnering||1:00p - 4:30p|
|Day 2||3 – Business IQ||9:00a - 11:30|
|||4 – Portfolio Management||11:30a - 2:00p|
|||5 – Business Transition Management||2:00p - 4:30p|
|Day 3||6 – Provider Domain||9:00a - 11:00a|
|||7 – Powerful Communications||11:00a - 2:00p|
|||8 – BRMP Syllabus and Sample Exam||2:00p - 4:00p|
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