Strategic IT Partner* Forum November

22/11/2018 09:00 to 22/11/2018 17:00

Thistle Hotel, London Heathrow T5
West Drayton, United Kingdom

Managing Expectations

  • 22/11/2018 14:00
  • Masterclass - Longford Annexe

Expectations, both implicit and explicit form part of the “customer journey” with our business peers. Perception, the way we feel the service has been delivered,  can often have more of an impact on our relationship rather than the actual outcome itself. Jon will guide participants through the use of a template that helps set and manage expectations both on what work we do and HOW we work together on an ongoing basis. The session will cover a brief overview of the template followed by an int...


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