Developing the BRM Maturity Model for the British Council

Strategic IT Partner* Forum November

As a new team starting from scratch, we created our own take on the BRM maturity model, to guide our development in key areas.  This session shares the work we have done using practical examples, the challenges we have faced, steps we have taken to overcome these and the benefits gained from the approach.
As well as sharing, we’d like to explore with the audience how to improve the maturity model. How to further develop supporting KPIs, hear from others how they measure improvement, as well as imagining what it would it feel like to be operating at a higher level.  Are there teams who feel they are performing at this level and what can we all learn from them.

Deborah Meredith

Deborah has 25 years public sector experience ranging from Programme Management to Business Analysis.  She left the Department for Education in 2013 as Head of Business Relationship Management after establishing a team of 7 BRMs and 6 Business Analysts.

Richard Coldwell

Richard is a Business Partner for Global Information Services (GIS) at the British Council. He has worked in business facing IT roles for almost 20 years, the last 5 as a Business Relationship Manager. Richard is responsible for enabling strategic relationships with the English Teaching and Exams business units.

The British Council is the UK’s international organisation for cultural relations and educational opportunities.

Practical Info

22/11/2018 14:00
49 minutes 12 seconds
Getting Started - Longford Suite 1