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News, Insights, editorial and comments on hot topics relating to Strategic Partnerships
Beyond Service Partner
A review of the afternoon's discussions in one track at the June IT BP Forum
The Beyond Service Partner track contained two sessions facilitated by myself, Gavin Berman, with a workshop by Mark Smalley, all helped by Theresa Jacobs. In the first session I began by setting the context in which the Parliamentary Digital Service operates, providing the digital tools for two separate albeit very similar organisations – The House of Commons and The House of Lords – and the Politicians they serve in the UK Parliament. Since the introduction of the Business Partner function…
The Challenge of Delivering Value
Our Survey Results
At the Baxter Thompson Associates (BTA) IT Business Partner Forum in June, we looked at the challenge of Value Management. Previous survey respondents had said that this was the third most challenging aspect of their role. To investigate this further a new survey was issued following the DAMAC framework for Value Management created by BTA. What is Value Management? Value Management is a set of management techniques to ensure that customers’ expectations and needs are met through supporting activities, products…
