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What is a Business Relationship Manager?

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
July 2016

The goal of the Business Relationship Manager role is achieved when an enabling technology function has common business goals with another organisation unit such as Sales or Supply Chain. they agree long term plans with business colleagues, share the responsibility for delivering cutting edge capabilities that deliver real business value. They spend a significant amount of their time finding new innovative opportunities and focusing on the future direction of the company. What's the BRM role? A Business Relationship Manager (BRM)…

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Achieving Balance

Business Relationship Management

Baxter Thompson Ltd, Jon Baxter
July 2016

Introduction I have been asked quite a few times how much time should a BRM spend doing certain activities. The short answer is: It depends. What is the challenge? So I know I could spend significant portions of my time on say: Fixing broken processes such as issue review and resolution Feeding information, business cases into the governance “machine” Reviewing business cases and negotiating scope Attending discovery meetings with suppliers or Conducting “status update” meetings with business units. In fact,…

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